Our Privacy Policy

At Royale Collier, accessible from royalecollier.com, we prioritize your privacy and are committed to protecting your personal data. We adhere to the Indonesia Personal Data Protection Law (PDP Law) to ensure that your personal data is collected, processed, and protected responsibly. We also acknowledge that international standards, such as the General Data Protection Regulation (GDPR) and other relevant laws, may apply to some of our customers.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect several types of information from users, including:

• Personal Information: This includes your name, email address, phone number, shipping address, and payment details, typically provided during the ordering process or through our contact form.
• Automatically Collected Information: This includes your IP address, browser type, device information, and browsing actions to improve our services and website performance.

We use your data to:

• Process Orders: This includes completing transactions, delivering your custom orders, and sending invoices.
• Customer Service: We use your contact information to respond to your inquiries or provide support.
• Communicate with You: Your email and phone number may be used to update you on order statuses, promotions, or new collections (only with your consent).
• Website Improvements: Information such as browsing behavior helps us optimize your experience on our site.

We do not sell, trade, or rent your personal data. We may share information in the following situations:

• Service Providers: We may share your data with trusted service providers, such as payment processors and shipping companies, to fulfill your orders.
• Legal Requirements: We may disclose your data to comply with Indonesian law, court orders, or legal requests.

We implement robust security measures, including encryption and secure servers, to protect your data. While we strive to protect your personal data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Under Indonesia’s Personal Data Protection Law (PDP Law), you have the following rights:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You can request to correct or update any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, except where required by law.
• Withdraw Consent: You may withdraw your consent for data processing at any time by contacting us.

While Royale Collier primarily serves customers in Indonesia, we acknowledge that some of our customers may be located abroad. Depending on your location, additional data protection laws, such as the General Data Protection Regulation (GDPR) for European Union residents or other relevant laws, may apply.

For Indonesian customers living abroad, you may exercise your rights under these laws, such as the right to:

• Access and Correct Data
• Request Deletion of Data
• Withdraw Consent

Please contact us if you wish to exercise your rights under GDPR or other international standards.

We use cookies to improve your experience on our website. Cookies help us remember your preferences and enhance site functionality. You can disable cookies through your browser settings, but this may limit certain features of our website.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Upon request, we will delete your data unless it is needed for legal or operational reasons.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Royale Collier reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

If you have any questions regarding this Privacy Policy or wish to exercise your rights under Indonesian law or international data protection standards, please contact us:

Email: info@royalecollier.com
Phone: +62 8119778771